Ebook Free Setting the Table: The Transforming Power of Hospitality in Business

Ebook Free Setting the Table: The Transforming Power of Hospitality in Business

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Setting the Table: The Transforming Power of Hospitality in Business

Setting the Table: The Transforming Power of Hospitality in Business


Setting the Table: The Transforming Power of Hospitality in Business


Ebook Free Setting the Table: The Transforming Power of Hospitality in Business

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Setting the Table: The Transforming Power of Hospitality in Business

Product details

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Audible Audiobook

Listening Length: 5 hours and 33 minutes

Program Type: Audiobook

Version: Abridged

Publisher: HarperAudio

Audible.com Release Date: September 28, 2006

Language: English, English

ASIN: B000JCE38O

Amazon Best Sellers Rank:

This title is technically well written and easy to read, but expends the vast majority of its pages recounting the writer's own personal and professional history as a restraunteur in New York City, rather than focusing primarily on the lessons of management and hospitality the author states to have learned over his career. While some amount of personal and professional history would be necessary to place the book in context, the author spends so much time on his own story that the book frequently becomes boring at best and self-indulgent at worst. Actual sections dedicated to principles of management and customer service amount to only a chapter or chapter and a half at best, with a few additional pithy maxims inserted here and there throughout the author's various personal recollections. A good read for those interested in personal memoir or the restaurant industry in general, but might leave more to be desired for those in the wider business community.

This book was recommended to me by a chef of a Michelin-rated restaurant as his "bible". I am not a chef, but I wanted to find out what was so important in this book. It is about "enlightened hospitality" as the key to the restaurant business, and this can be extrapolated to any business. The author, Danny Meyer, has set up several successful restaurants in New York, and this is his autobiography. The book is easy to read. The action moves quickly. The flowing anecdotes are interspersed with clear presentations of Meyer's philosophy for handling employees, guests, the community, suppliers, and investors, in that order of priority. I will be studying Meyer's philosophy to see how I can apply it to my own business. I recommend this book to any entrepreneur who wants to be inspired by the experiences of a man who isn't willing to be second-best when it comes to his restaurant business.

A great book for any person in the business world not just the restaurant but also in the corporate world. Like CEOs executive could really benefit from Danny Myers inside thought and strategy that he shares with Dustin is booked. As a chef and restaurant owner I totally can relate and identify with Danny on his for teaching plan in the hospitality business. This book gave me great insight and opened up my mind and my business sense it to a new level. Great job

Danny Meyer lays out some knowledge, wisdom, and business philosophy in this book that is invaluable. Like Danny, much of what I have learned in the Food & Beverage Industry over the years has led me to intuitively come to certain conclusions about how things are to be done. I was really taken aback when I saw many of the same principles on paper in front of me, put there by a hugely successful man in the business. I was beginning to feel like I was alone, or at least a very rare breed, in thinking this way. I've been stuck in a very unprofessional area for the last 6 years and have been trying my best to uphold what I believe are the values in doing business the right way. I have met with much opposition by the ownership in many places here who do not have a background in the business and who see things differently. This has led to a plethora of mediocre establishments and many who can't even be called that. Many are now closed and just get gobbled up by the crappy chains that abound here. I wish every person who owns or plans on opening a restaurant would read this and take it to heart. You may not agree with 100% of it. I know I didn't. But I could not find fault with hardly any of it. Danny is a guy who has heart and soul. He is a shining example of somebody in it for all the right reasons.

Setting the Table by Danny Meyer provides lots of value for business leaders. I ranked this book five stars based on the value alone. The reader should be apprised that the book is written as a memoir of Mr. Meyer's experience in the restaurant business.As a business leader you should study excellence in your industry and outside of your industry and there are numerous take-aways in Setting the Table that can be applied to any business. Here are ten excellent points I took away from Mr. Meyer's book.1. The Excellence Reflex - "A natural reaction to fix something that isn't right, or to improve something that could be better." The excellent reflex is a natural reaction that some people have and cannot be taught. Meyer trains his leaders how hire those that have it.2. Employees can be categorized as Overwhelmers, Whelmers, and Underwhelmers. It is easy to identify Underwhelmers and get rid of them. The most dangerous employees are the Whelmers because "they infuse an organization and its staff with mediocrity...and send a dangerous message to your staff and guests that "average" is acceptable."3. Coaching is correcting with dignity.4. You obtain valuable leadership skills while managing volunteers. It requires you to consistently motivate employees beyond their earnings.5. Create a sense of "shared ownership" with your customers by taking an interest in them and making them feel important. They will view you as a partner instead of a provider.6. ABCD - Always Be Collecting Dots. You should aggressively collect lots of little information about your customer (dots) as they interact with your product or service. Then make the connection between the dots as a mechanism to improve your product or service to all customers.7. Customers may love your product or service but the relationship that they have with you or your employees is what builds loyalty. Therefore you should take every opportunity to exceed expectations to create a lasting relationship.8. Enlightened Hospitality - "We would define our successes and our failures in terms of the degree to which we had championed, first, one another and then our guests, community, suppliers and investors." This is an extremely powerful concept and is rooted in the integrity theme Meyer has throughout the book. You can't expect employees that don't treat each other with respect, who can't be hospitable with one another to then turn around and treat the customer with respect and high levels of hospitality a customer deserves. Poor relationships internal to the organization migrate to poor relationships external to the organization. Ultimately being last on the list benefits the investor by long term organizational success.9. Judge your staff on 51 percent emotional job performance and 49 percent technical job performance. You can always teach technical while emotional is much harder if not impossible to develop. Lack of emotional job performance skills destroys teams and alienates customers.10. "The road to success is paved with mistakes well handled" and "the worst mistake is not to figure out some way to end up in a better place after having made a mistake."The ten points above are obviously more powerful in the context of the book when illustrated with Mr. Meyer's stories and experiences.Dr. James T. Brown PMP PE CSPAuthor, The Handbook of Program Management

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Download Ebook Easter Joke Book for Kids: An Interactive Book for Children: The Best Jokes, Knock-Knock Jokes and One Liners for Kids This Easter Day (Easter Edition Activity Books for Kids)

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Easter Joke Book for Kids: An Interactive Book for Children: The Best Jokes, Knock-Knock Jokes and One Liners for Kids This Easter Day (Easter Edition Activity Books for Kids)

Product details

Series: Easter Edition Activity Books for Kids (Book 1)

Paperback: 47 pages

Publisher: Independently published (February 25, 2019)

Language: English

ISBN-10: 179801081X

ISBN-13: 978-1798010815

Product Dimensions:

8.5 x 0.1 x 11 inches

Shipping Weight: 6.2 ounces (View shipping rates and policies)

Average Customer Review:

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Amazon Best Sellers Rank:

#147,666 in Books (See Top 100 in Books)

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Free PDF Tales from the Pittsburgh Penguins Locker Room: A Collection of the Greatest Penguins Stories Ever Told (Tales from the Team), by Joe Starkey

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Tales from the Pittsburgh Penguins Locker Room: A Collection of the Greatest Penguins Stories Ever Told (Tales from the Team), by Joe Starkey


Tales from the Pittsburgh Penguins Locker Room: A Collection of the Greatest Penguins Stories Ever Told (Tales from the Team), by Joe Starkey


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Tales from the Pittsburgh Penguins Locker Room: A Collection of the Greatest Penguins Stories Ever Told (Tales from the Team), by Joe Starkey

About the Author

Joe Starkey is an afternoon radio host on 93.7 The Fan (CBS Radio) in Pittsburgh and a columnist for the Pittsburgh Post-Gazette. He worked the Penguins beat for the Pittsburgh Tribune-Review from 1997 to 2002 and continues to cover the team. He has followed stories ranging from Mario Lemieux’s dramatic comeback to Sidney Crosby’s dramatic arrival to the team’s return to greatness in the 21st century. Starkey grew up in Buffalo, New York, attended graduate school at Duquesne University, and resides in Pittsburgh with his wife, Susan; stepson, Michael; and daughter, Mary Ann.

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Product details

Series: Tales from the Team

Hardcover: 252 pages

Publisher: Sports Publishing (March 28, 2017)

Language: English

ISBN-10: 1683580273

ISBN-13: 978-1683580270

Product Dimensions:

5.5 x 1.2 x 8.2 inches

Shipping Weight: 9.6 ounces (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

29 customer reviews

Amazon Best Sellers Rank:

#75,643 in Books (See Top 100 in Books)

This was a birthday gift for my wife who is a huge Pittsburgh Penguins fan. Shortly after she began reading this book, she started sharing some of the anecdotes with me. After an hour immersed in the book, she marked her spot and offered to let me read it. What a great book! Ever wonder why they are called the Penguins? The humorous explanation is given here. The day that Mario Lemieux brought the team out of bankruptcy is recounted, as well as the day he announced he was returning as a player ("This changes everything" being the general sentiment after the announcement). Coach Herb Brooks taking on a Colorado television commentator for a verbal cheap shot on one of his players, the (at the time) third longest game in league history and, just a few years later, another marathon overtime game...these stories and so many others are told in this lively book. Highly recommended for Penguins fans or, for that matter, fans of the game.

So glad to finally have this book back in stock on Amazon! This is quite the collection... more than 200 pages of Pens history in one collection. Perfect for every fan, from the know-it-all to a team novice, the book features stories that give you great insight into the Penguins bench... past and present. The author is a local Pittsburgh sports writer who has logged countless hours following the team and reporting from the locker room. This kind of rare access resulted in a book only someone who has spent time on the "inside" could deliver.

My husband bought this book for himself. He is all about the penguins and usually does not read many books but this sparked his interest. He wo ukd air every night reading this. I asked him to review out of 5 stars and he sais 5 stars!

Every serious Pens fan should have this book. It’s loaded with short facts and one paragraph stories... great for guys like me with a short attention span. Starkey did a great job on this.

Birthday gift for a pens fan. He started reading it right away! The book consists of short stories so it's very easy to read. I'm happy with my purchase.

Item arrived on time and was exactly as described and appeared in photo. Thanks!

Terrific book

Wonderful book!

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Ebook Download Neighbor Law: Fences, Trees, Boundaries & Noise

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Neighbor Law: Fences, Trees, Boundaries & Noise


Neighbor Law: Fences, Trees, Boundaries & Noise


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Review

“A Nolo book that gives practical, no-nonsense approaches to handling neighbor disputes.”  Los Angeles Times“This classic book, which keeps getting better with each new edition, answers virtually all questions....” Orlando Sentinel“An extremely well-researched, well-written and well-organized book....” The Detroit News "Doskow, an attorney-mediator, editor, and author, and Guillen, a civil litigation and family law attorney, editor, and author, offer a guide to neighbor law. They address getting prepared and approaching the neighbor; noise; tree damage and encroachment, unsound limbs and trees, boundary trees, who owns the fruit and nuts, and obstruction of view; boundary lines; trespass and easements; fences; attractive nuisances; rural neighbors and the right to farm; water; home-based businesses; other common neighbor issues like animal problems and secondhand smoke; legal research; and small claims court. This edition has updated laws and information on mediation and going to court, as well as how to handle problems like drug dealing and blighted property." Eithne O'Leyne, Editor Ringgold, Inc. ProtoView

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From the Back Cover

Resolve neighbor conflicts and get peace of mindDon’t let a neighborly nuisance turn into a nasty lawsuit. Learn your rights and responsibilities with Neighbor Law, the plain-English guide to the laws behind common neighbor disputes.Neighbor Law is more than a legal guide―it’s a practical book filled with tips on how to solve problems and restore good neighbor relations. Find out how to handle:• runoff and flooding• trees that hang over a property line• problems with neighboring businesses• noisy neighbors• unclear boundary lines• blocked views• high, unsightly or deteriorating fences• secondhand smoke• dangers to children (“attractive nuisances”)• animal issues• and moreThe 8th edition includes updated laws and information on mediation and going to court, as well as guidance on how to handle problems such as drug dealing and blighted property.

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Product details

Series: Neighbor Law: Fences, Trees, Boundaries & Noise

Paperback: 392 pages

Publisher: NOLO; Eighth edition (March 31, 2014)

Language: English

ISBN-10: 1413319653

ISBN-13: 978-1413319651

Product Dimensions:

7 x 0.9 x 9 inches

Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

17 customer reviews

Amazon Best Sellers Rank:

#1,114,989 in Books (See Top 100 in Books)

The book does provide general information but you will need to determine what applies to what state you live and your situation with your neighbor. Laws can very by city and county. How to approach your neighbor is important as the maybe renters not owners. This book is a good start , you will need to do some investigating to make sure what your rights and responsibilities are ,verses the neighbor(s) .

Very informative - I do not know the law but this book was a great guide to understanding how to decipher what is appropriate behavior by neighbors.

I like this book for what it has to offer. Full of good info to keep as a reference. It arrived quickly and in better condition than anticipated.

I updated this from a version of about 15 years ago. Very good information. I used it to help me prepare a Private Nuisance small claim case against a neighbor. This book took me through all the steps necessary to do this.

This is a good resource for basic information. It still does not replace the advocate in order to get the real results.

very enlightening...everyone should have a copy

New and arrived early.

This book published by Nolo, is up to their usual standards, a good guide in layman's terms.

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PDF Ebook Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy

PDF Ebook Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy

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Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy

Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy


Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy


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Loopholes of the Rich: How the Rich Legally Make More Money and Pay Less Tax (Rich Dad's Advisors), by Diane Kennedy

About the Author

Diane has dedicated her career to empowering and educating others about the truth of financial investments and the tax advantages available. She is a business owner and investor who has built her wealth through real estate. Diane is a highly sought-after international speaker and educator. She has been featured on CNN's First Business and has taught at the University of Nevada, Reno.

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Product details

Series: Rich Dad's Advisors

Paperback: 384 pages

Publisher: Warner Business Books; Warner Books Ed edition (June 1, 2001)

Language: English

ISBN-10: 0446678325

ISBN-13: 978-0446678322

Product Dimensions:

6.1 x 1 x 9 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

3.2 out of 5 stars

53 customer reviews

Amazon Best Sellers Rank:

#350,737 in Books (See Top 100 in Books)

The title of this book is misleading. Other than some discussions on depreciation of real and personal property, this book was written for the person making $50k-$150k and really doesn't offer much of anything for those making higher sums. Not that it was all bad, but depreciation is pretty well known by most business owners or real estate investors. The examples of how she helped other clients save money on taxes at the end, were more a result of correcting bone head decisions, rather than being creative in helping to lessen a tax burden. Anyway, it's apparent that the writer knows her stuff and perhaps I went in with the wrong expectations- looking for lesser known concepts on how to reduce tax obligations for somebody earning $250k/yr +, which still isn't "Rich" in my opinion, but doing well enough that they're annoyed with the amount they pay Uncle Sam each quarter. I was pretty disappointed in the content overall and felt it was to tax strategy as "Rich Dad, Poor Dad" was to real estate investing. In other words, it's motivating and encouraging to the person that one day wants to get rich, but of little use to the person who already owns a business or invests quite a bit in real estate and is familiar with the basic concepts of write offs, depreciation and understands the difference between a C Corp, S Corp and an LLC.

For me, it was apparent by about page 60, that Diane Kennedy is a brilliant tax strategist. Having always been baffled by the rules of taxes, I took an 8 week class offered by a large tax agency. During this class, I did a case study involving a self-employed person with an income of $170,000 a year. My answer on the case study was that the annual federal taxes due were about $70,000! Yikes! That's about the 41% tax bracket including self employment tax. I thought for sure that my answer was incorrect. Nope. That's the way it is for the high-income self-employed with no deductions and all income subject to the self-employement tax, which has no limit for the self-employed. That's when I knew I had to learn from someone who knew the ropes. Fortunately, I came upon this book a bit early in my search. I found loop holes that can effectively keep the self employed wanting to go to work at the same time they are not violating any tax laws. Thank you Diane Kennedy for writing such a useful book and educating the lot of us who have spent our work lives as self-employed.

This book is filled with fluff and doesn't offer any loopholes. Diane is simply using this books to solicit new clients.

The books title was challenging for me initially, but I'm about a a third of the way through it and the book is a must read for anyone interested in understanding wealth management. In Loopholes of the Rich while Ms. Kennedy strongly encourages that we pay taxes, she also shares strategies designed to minimize the amount of tax paid in order to build wealth. This book explains the benefit of understanding the system, and the power of building a team of advisors. For people seeking to grow personal wealth and financial freedom this book is a must read.

Dianne Kennedy provides insights from her vast experience with tax matters. Easy to understand, very readable.

Disappointing. I expected to learn something with this book but did not.If I do, it will be buried in so much blah blah blah that I'll be too numb to see it.Positive reviews would have to be written by someone who knows absolutely nothing or is friends with the author.Save your money and buy Rowley's "corporate strategy handbook" if you can find it. That would be a beginning.The advanced stuff is obviously being kept secret by expensive consultants.This is just another stack of paper full of what you know just to fill out the page count so you will buy it.If it were with my time to do so, I would return it.

It's Not How Much Money You Make, It's How Much Money You Keep.The title of this book is accurate, and it could have also been entitled, "Loop-Holes Of Those With Common Sense." There are numerous advantages available to those who take the risk and have the creativity and fortitude to do something on their own. These people are compensated for it if they educate themselves and IF they succeed. And on the contrary, being an employee is for most people. Much less control but some security, the routine of the comfort zone, and a familiar role defined within the job and confines of a corporate or governmental job. But today, for the employee, is there job security? Is there a routine and comfort zone? Will your job be there for you every morning? And, when it's not, will it be gone by your choosing or your employers?After only a few chapters we'll once again be reminded of the futility of being a W-2 working stiff, perfunctorily accepting the crumbs that are left over after taxes. This book will be most beneficial to people who have recently, or have now just started to change, the way they think. Experienced small business folks, entrepreneurs, and MLMers, will likely (but not necessarily) already have most of this information down.The premise of "Loop-Holes" provides us with the facts: since the 1943 federal tax law tragedy Americans work, pay taxes, earn, then spend. All in that order. After taxes and paying expenses, what's left for the middle class person who works as an employee? Ask yourself how much YOU have left. Whether your a service sector employee or upper-middle class professional, how much of the money you earn, goes in your pocket? And of what does go into your pocket, how much of it stays there? If you file a W-2 and are classified as an employee you will work a lot, but you are not likely to "make money." But you will have the liabilities (<--Kiyosaki) of a mortgage, car payment, credit card debt, and dinner out at a local budget franchise, once a week as a treat. Welcome to the reality of 2003, America. The common notion of getting raises at work as an employee to earn a higher income has unfortunately become a fallacy today. "The more you make, they more they take." Congratulations, you've just been bumped up to a higher tax rate.Diane Kennedy provides more facts, proven strategies, and common sense than what we get from our educational system, and electronic and print media. Kennedy's information is contemporary, valuable, and necessary knowledge that we need on how to proceed in making our lives better. To pay an advisor for this knowledge would be costly.These is a lot of practical information and real-life examples provided in Loop-Holes:If your starting a business in hopes of receiving passive income in the future, there are 9 criteria the IRS uses to qualify your gig as a "true business" and not a "hobby business." The latter scenario cannot be used to deduct losses from your earned income.Setting up Limited Liability Companies (LLCs)is highly recommended when investing in income producing real estate for the protection of personal assets. And how this is structured is very important. The C and S corporations are are also covered. When, why, and how should you begin the process. Deductions, leasing, licensing, royalties, trusts and many more things are explained also.People often state how great it is to get the the tax deduction on mortgage interest: What do you get on average? For every dollar you pay to the bank in interest on a mortgage, you get 30 cents back with the deduction. I'll take it, but is 30 cents on the dollar a good deal to you?There are several questionaires to fill in, so a person can assess (honestly!) what their true financial situation is. Their risk tolerance, what resources they can tap into, and what timeline can be established. Very important is the team of folks needed for a person or couple to be able go to for advice, support, and information.The most common money people work and toil for is the W-2. As we know this is the 50 percent money we hear about from the Rich Dad Advisors. Great, you just got a raise. And, so did the government. Find out the steps to start making the other 3 types of money with Diane Kennedy. This is excellent, especially for folks without a lot of business background, to understand the some of the nuts and bolts.

Wow... So much information in this little book; I couldn't put it down. I'm looking forward to the update to this book. It's a must hve for those seeking financial independence!

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PDF Download , by Jamie Canosa

PDF Download , by Jamie Canosa

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Product details

File Size: 2021 KB

Print Length: 381 pages

Publication Date: October 21, 2013

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B00G2RY25E

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Amazon Best Sellers Rank:

#913,258 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

I can't believe that I just discovers this book. I loved Fight or Flight and was hoping there would be a sequel. When I saw Sink or Swim I thought it was the rest of Jay and Em's story and was sad to see it was not (though that was a great book also) I don't know how it missed this one since it has been out for a few months, but I am so glad I found it.Fight or Flight is on my favorites list, so I would love anything that had to do with Jay and Em. When they 'rode off into the sunset' in the end of Fight or Flight, it was obvious that life was not going to be easy. Two teenagers, who have lived very trouble lives are going to have struggles and hardships trying to make it on their own.I do have a few complaints about the story that make it 4 stars, rather then 5.**Spoilers**The middle of the story gets pretty repetitive. Too much time is spent in Jay and Em's heads while they think about how terrible they are and how they are not good enough for eachother. It is important to see what is going on in their heads to understand why they are doing what they are doing, but it just too much and too repetitive.It also took Jay too long to have his moment of clarity. What he was trying to do was understandable, but he should have figured out that it was not working much sooner. There were too many times when he would run to Em's rescue, apologizing for not being there for her, and then leave still thinking he was protecting her. It became clear very early on that Em was going to be a target and be in danger, whether she was with Jay or not. He just made it harder to protect her by keeping her away. It did not make sense that he could not figure that out. I could see him not realizing the emotional damage he was doing because of his low self esteem, but I just did not get how he could not figure out that having her living with Ashlyn was just putting both of the girls in more danger, by leaving them on their own to fend off his crazy dad.While the middle of the book dragged on a bit and starting getting repetitive the ending was kind of rushed. We only 'saw' the big climax though Em's point of view and never got to see how Jay was feeling after the ordeal with his father and he and Em finally being intimate. We are told that everything is explained to Mason, but don't get to experience it. I would have liked to experience Mason's thoughts and reactions to learning Jay and Em's story. He had to have had a lot of questions about why Em had so many issues and why such young people had such an intense relationship. It would have been nice to see his reaction to finally understanding everything.There are side characters introduced in the story, but we don't learn anything about them. Em talks about being a bad friend and she is right. Ashlyn goes out of her way to help Em and most of the time she gets brushed off or completely ignored. Ashlyn and Mason are getting their own story, but I have no idea what it will be about, because we don't learn anything of substance about them in this book. All we know about them is that they are both nice, live off their parents and work in a crappy restaurant. We are told that Mason is 19, but never even find out how old Ashlyn is. She lives on her own in a house, or maybe and apartment, with a spare room that her dad pays the rent for. We don't know if she goes to school or anything about her life outside of work and her friendship with Em. We aren't told if Mason has his own place or lives at home. His parents bought his car and he seems to have not shortage of money, so it does not really make sense that he is waiting tables in a nasty restaurant. You would think he could find a much better job.The story ends with room for yet another book. I will be happy if there is more in store for Jay and Em, but I would not want to see more relationship drama for them. They have been though enough and their love and relationship should be solid. I would love to see them working together side by side, to get past their demons and build their future. I would want whatever drama any future books would have to be things they could face together and not things that would tear them apart.If there is not going to be another book for them, I will be disappointed with how this one left off. There could have been less of the back and fourth in the middle of the book and more closure to their story.I am a huge fan of the whole Fight or Flight saga. I am sure I am being nit picky in my review, but that is just because I love the characters so much and have been spending months thinking about them and imagining what their future would be like.

This is the last of the trilogy about Jay and Em's struggle to overcome homelessness and horrible abusive pasts, learn to love and trust and move on. I was so taken by this series. You felt the desperation, stress, struggle all the way to your bones. This book picks up where Jay has purchased a house and truck, and takes Em away from her abusive uncle by emancipating her. They both work at a dumpy diner. They live on raman noodles and have the heat so low you can barely call it heat, all to save a few precious dollars. But then Jay's past comes back to town with a vengeance, and the lengths Jay will go to to keep Em safe the only way he knows how is both endearing and heart wrenching. I had an overwhelming need to take these two to a grocery store and tell them to fill every cart they could! A real heartwarming story.

While I love Em and Jay, I was a little annoyed and slightly bored with this second book. I know in reality, struggles are not few and far, but I felt like I saw this couple go through enough in the first book. I wanted to see a happier, slightly brighter, maybe even more romantic side to their story in this book. Aside from that, I think the author, once again, showed true talent in writing and bringing Jay and Em's story to life. It was realistic and gave a sense of closure. I would be pretty thrilled though if there were a novella of some sorts in the works. =)

This book has nothing on the first one. What an interesting story book one was, book on the other hand dragged on and on and on. I do not recommend book 2. The saddest part was the ending if thyats what you call it.

I received this book free from the author in exchange for an honest review.I enjoyed this book, it was gripping and easy to devour but I didn't enjoy it as much as Fight or Flight because I didn't find the situations as intense. I wanted more of Jay's story, I didn't really get where his dad came from and how he found them and I don't really know what he actually wanted, well besides money. I am glad the story ended the way it did because Jay and Em finally got to be happy. But I still want more! I want, no I NEED to know what happens now. Do the villains finally go to jail? And if yes do they stay there. And do Jay and Em get their happy ending forever?I'm still in love withe Jay and Em but it I am sad that they keep blaming themselves for hints that they have no control over. I'm glad that they are getting their lives together and coming into their own. I love that they are able to grow and overcome their issues together and have each other for support. I also really like amazon and Ashlyn and I can't wait to get their stories.This was another awesome book by Jamie Canosa and I can't wait to read more. This story tugged on my heart strings and I want more! I would recommend this novel to those who love a good romantic contemporary.

This is a great series. I love the characters and I'm so happy to have more to read about Jay and Em. I do highly recommend this book. Just keep an open mind that you're going to have to overlook some editing issues. The misuse of were/we're and your/you're is very frustrating. That being said, it still won't deter me from reading the next installment of the series.

As most people know by now, I'm a fan of Jamie Canosa. Two of my all-time favorite books are Dissidence and Our Own Worst Enemies, both by Jamie. She has a real knack for writing characters that stay with you, and Em and Jay are no exceptions. It isn't often that I like a sequel better than the original (though it does happen, and seems to happen a lot with Jamie's books) and in the case of Now or Never Jamie has taken the story she began with Fight or Flight and made it that much more intriguing. They might be off the streets but that doesn't mean life has gotten easy for these two. Jay and Em are sympathetic and admirable, and their love story can make even the Grinch's heart beat faster. I absolutely recommend this or any other book by Jamie Canosa.

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Download PDF Chasing Chaos: My Decade In and Out of Humanitarian Aid, by Jessica Alexander

Download PDF Chasing Chaos: My Decade In and Out of Humanitarian Aid, by Jessica Alexander

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Chasing Chaos: My Decade In and Out of Humanitarian Aid, by Jessica Alexander

Chasing Chaos: My Decade In and Out of Humanitarian Aid, by Jessica Alexander


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“In Chasing Chaos, Jessica Alexander serves up a sharp critique of the multi-billion dollar humanitarian aid industry, wrapped in a tender coming-of-age story. Her quietly evocative prose recreates the painful, poignant, and sometimes hilarious experience of marching into 'the field' of armed conflict and disaster to relieve suffering, supported by donations from those who expect heroism. With remarkable honesty and empathy, Alexander reveals how absurd and presumptuous it is to imagine we can fix the world and, even more profoundly, why we must continue to try. An important book.” —Sheri Fink, New York Times bestselling author of Five Days at Memorial“Terrific new memoir...It's Wild in Sudan.” —Nicholas Kristof, New York Times columnist“In her new book Chasing Chaos, Jessica Alexander offers a poignant, clear-eyed look at the world of international disaster relief and her own addiction to aid work…Chasing Chaos is a reminder that happiness is an act of delicate and ever-evolving inner compromise. The book makes you simultaneously want to pack your bags and never leave home.” —The Daily Beast“Enlightening...eye-opening...Chasing Chaos is a solid contribution to what is hopefully a growing genre of writing about a sector that deserves more attention and oversight.” —Associated Press “Jessica Alexander's book, Chasing Chaos, is not only a candid portrait of the life of a humanitarian aid worker, but a wonderful coming-of-age story that will resonate with any woman who has questioned how to have a more meaningful life.” —Mia Farrow“Refreshingly absent in Chasing Chaos are any declarations of grandeur or of superior moral fiber. Rather, Alexander’s honesty about her own ignorance on the true severity of the conditions in the places she visits is precisely what makes her remarkable story so accessible. Even now, after a decade working with multiple humanitarian organizations, the author still makes plain how much she has to learn. Alexander is proud of her achievements, and certainly should be, but it is in her detailing of the vast room for improvement in the system that she focuses, with a dry wit and healthy dose of honest self-evaluation, that we are able to connect with her experiences on a more personal level. We are all the more fortunate for it.”—Bustle.com“I think that is what Jessica does so well: puts a human face on aid work. And not just her face, but the faces of her international and national colleagues…Jessica reveals the inconsistencies, the ambivalence of aid work as she takes us to Sudan, Sierra Leone, Sri Lanka, New York, and Haiti. But, she also offers valuable lessons for the next generation.” —Brendan Rigby, whydev.org“What Mary Roach does for the alimentary canal in Gulp and Robin Nagle does for garbage collecting in Picking Up, Jessica Alexander does for global catastrophe in Chasing Chaos...An entertaining memoir of life on the front lines of global catastrophe reveals as much about its author as the world of humanitarian aid.”—Shelf Awareness“A no-holds-barred description of what it is like to travel to world disaster sites and engage in the complex, challenging, nitty-gritty work of making a difference across lines of culture, class, age, gender, and perspective. In telling the story of her decade as a young and passionate humanitarian aid worker, Jessica Alexander also manages to tell us the best and the worst of what this work is like and to speculate on the aid establishment—how it has changed, where it works and what its limits are. A must read for anyone with global interests—and that should be all of us.” —Ruth Messinger, President, American Jewish World Service“Chasing Chaos examines the lives that aid workers lead and the work which aid workers do with honesty, clarity, and warmth. While the book is peppered with hilarious anecdotes—it is also salted with tears. Honest, genuine, heartfelt tears. This life and this work that aid and development workers embark upon so often oscillates wildly between stomach bursting laughter and shoulder seizing weeping—Chasing Chaos captures these oscillations, and the doldrums in between the ends of the spectrum, perfectly.” —Casey Kuhlman, New York Times bestselling author of Shooter “During ten years of working with the sick, the hungry, and the injured, Jessica Alexander touches and is touched by victims of genocide, earthquakes, tsunamis, and bombs. The compelling quality of this book is Alexander’s honesty, sharp observations, and conversational prose. With humor and insight, she shares the intimate details of her everyday life. Even if you’re a seasoned traveler, this entry into the world of humanitarian aid organizations—the good, the bad, and the frustrating—is fascinating.” —Rita Golden Gelman, author of Tales of a Female Nomad “In Chasing Chaos, Alexander takes us to a place where few outsiders can go, cracking open the rarefied world of humanitarianism to bare its contradictions—and her own—with boldness and humor. The result is an immensely valuable field guide to the mind of that uniquely powerful and vulnerable of beasts: the international aid worker.” —Jonathan M. Katz, author of The Big Truck That Went By: How the World Came to Save Haiti and Left Behind a Disaster“Not only is Jessica Alexander a wonderful writer—her clear, evocative prose transported me into refugee camps in Darfur, war-trials in Sierra Leone and post-earthquake Haiti—but she is honest about the complexity of 'doing good,' without being defeatist. Funny, touching, and impossible to put down, this book should be required reading for anyone contemplating a career in aid, and for all of us who wonder how we can make a useful contribution to a better world, wherever we are.” —Marianne Elliott, author of Zen Under Fire: How I Found Peace in the Midst of War “A fresh, very readable, highly personal account of the trials and tribulations of a young aid worker as she confronts the daily realities— the good, the bad and the very uncomfortable—of life dealing with some of the most important humanitarian challenges of the last decade.” —Ross Mountain, Former Deputy Special Representative of the Secretary General and Humanitarian Coordinator, United Nations“You'll start Chasing Chaos because you are interested in humanitarian aid. You'll finish because of Jessica Alexander's irresistible storytelling: her honesty, her humanity, her wackadoodle colleagues, her dad. I loved it.” —Kenneth Cain, author of Emergency Sex: and Other Desperate Measures“A hardened idealist's challenging look at the contradictions, complications, and enduring importance of humanitarian aid.” —Robert Calderisi, author of The Trouble with Africa: Why Foreign Aid Isn't Working"Jessica Alexander’s Chasing Chaos is a must read for anyone concerned with helping those in need. Americans are some of the most generous people on Earth in reaching out to those coping with disasters, both natural and man-made, but how we give and what we give can make the difference between saving lives and only making a bad situation even worse. The path to hell really can be paved with good intentions, as Ms. Alexander perceptively describes and as I have seen during my own twenty plus years working in Africa and the Middle East, including many tours dealing with the same countries Alexander portrays. She knows of what she speaks.” —Christopher Datta, Former American Foreign Service Officer and author of Touched with Fire: Based on the True Story of Ellen Craft

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About the Author

JESSICA ALEXANDER spent much of the last decade responding to humanitarian crises across the globe. A former Fulbright scholar, she has worked for various NGOs as well as UN agencies. She has a dual masters degree from Columbia and is currently working toward her PhD.

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Product details

Paperback: 400 pages

Publisher: Broadway Books; 9/15/13 edition (October 15, 2013)

Language: English

ISBN-10: 0770436919

ISBN-13: 978-0770436919

Product Dimensions:

5.2 x 0.9 x 8 inches

Shipping Weight: 5.6 ounces (View shipping rates and policies)

Average Customer Review:

4.4 out of 5 stars

161 customer reviews

Amazon Best Sellers Rank:

#105,247 in Books (See Top 100 in Books)

It’s 2005 in Darfur, western Sudan. Jessica Alexander, a young American aid worker, is woken at 5.30am by the call to prayer. The night before she put a wet towel on her forehead and soaked her pajamas so that they would keep her cool. Now she gets out of bed to face the heat again and go to one of the camps for the internally displaced. Brought to Darfur to do something else, Alexander has suddenly found herself needed to manage Al Salam, a camp of about 20,000 people. She is just 27. She now spends her days trying to ensure that new arrivals are registered and that the kids don’t drown in the sewage pits. (Not that those kids are always appealing. The African Union peacekeepers have corrupted them: “It wasn’t uncommon for them to yell ‘suck my c***’ or ‘big t****’ when white women passed,” she reports.)Was Alexander doing any good? If not, why not, and what should we do about it? In this thoughtful book, Alexander tries to answer these questions, and I think she sort of succeeds.Alexander hadn’t originally planned to be an aid worker. On graduation she joined a New York ad agency, thrilled with her new briefcase, a gift from her mother, and the sound of her high heels clacking as she crosses the floor of the hall. Disillusion sets in as she finds herself working on a frozen pizza account. “When I wasn’t stuffing my face with our own soggy, salty brand or comparing the fat content ...to that of our competitors, I was watching their ads,” she says. Then her mother dies. “If I could die at age fifty, I wanted a more meaningful profession than the one provided by Hot Pockets and Sunny Delight.” Alexander decides she’d like to work in aid and development. She joins the New York office of an NGO, but quickly becomes frustrated that she has never been to any of the places her colleagues are talking about. She decides to do a Masters in development, and winds up doing a summer internship with the UN in Rwanda.It is at that point that this book takes off. Alexander finds herself transcribing people’s interviews for refugee status. She finds out that these take a long time to process, being approved in Kigali and Nairobi and going eventually to Geneva. She is also less than impressed with her fellow-expats. “Most expats lived ...in spacious houses situated behind high walls, some with barbed wire at the top ...At dinner parties like these we drank alcohol from Italy and ate cheese from France. The expats sat around, complaining that their guard was caught sleeping again....” This needs a pinch of salt. Not all expats in aid live like that, especially if they work for NGOs. Still, some do. And as Alexander’s career progresses, she finds the aid worker’s expat way of life bizarre. “It wasn’t out of the ordinary when in any humanitarian setting to get an e-mail with the subject line “War Children Party— Thursday Night— Festive Attire Required!” or “Center for Survivors of Torture— Fancy Dress Night Friday.”Alexander went on to do research in Sierra Leone (she is more positive about this) and eventually to help evaluate the responses to the 2004 tsunami and the 2010 Haiti earthquake. In Colombo, she hears that post-tsunami that there is actually too much money, chasing too few projects; NGOs building child centres, for example, and then competing for the children. There are also economic distortions from the influx of aid, and she meets a teacher and a judge who work for local NGOs because there’s more money in it. Meanwhile in Darfur there was too little money, and northern Uganda and Congo got no attention. In Haiti, where more than 220,000 people were killed and approximately 180,000 homes were wrecked, she finds that cars bound for aid agencies are held up in customs because (it is said) officials are getting kickbacks from car rental companies.Working at New York HQ is no better, as she must confront the language of bureaucratic obfuscation. “Complementarity of processes, sectoral coverage, evaluability of impact, operationalization of the concept— eventually enough of these invented phrases were dropped in documents or e-mails that people stopped wondering if they held actual meaning. “Modalities are in place” was the response you got almost every time you asked how a project was progressing.” As an editor in one of the big aid organizations, I have to weed this noxious self-serving rubbish out of reports (I have banned the word modality). So I can confirm that Alexander has a point.It sounds from the above as if this book telling us that all aid is a waste. In fact, Alexander is more nuanced that that. She points out that while aid may be an unregulated industry, it is a self-critical one, and it is considering its failures and increasing its transparency. She is right about this; one wishes the banks could do the same. She finishes by talking about innovations like cash transfers and mobile technology – again, this is true; UNICEF, for instance, is putting a lot of effort into innovation. Alexander also puts the aid “biz” in perspective. The sums spent are large ($ 17.9 billion on humanitarian crises worldwide in 2012) but are dwarfed by the $ 114 billion for Katrina relief, the $ 50 billion for Storm Sandy, and the $ 13.7 billion spent on the 2012 London Olympics. Neither does Alexander ever say that humanitarian aid is a waste of time. What she wants readers to understand is that aid cannot fix the world. Good government is needed too.I did have reservations about this book. It’s a bit longer than it needs to be, and occasionally repetitive. At times Alexander is too negative about the people who work in aid. In fact some of them are profoundly committed and do lose their lives, as seven – four from UNICEF – did in a bomb explosion in Somalia in 2015. I wondered, too, if everyone in this book would really have wanted to be. Some deserve Alexander’s scrutiny, but perhaps not all. In particular, staying with a local family in Kigali, she records there was often someone’s turd floating in the toilet bowl; did she need to tell us that? I also found Alexander a little privileged at times. When she first decides she wants to do aid work, she is told to go into the Peace Corps to get some ‘field cred’. But: “I wasn’t exactly prepared to commit to living in a remote village in Burkina Faso or Guatemala for a whole two years. Not at this point, anyway.” I started as a volunteer and served for nearly five years. I also wondered whether she realised how lucky she was to get her student internship in Rwanda.Still, she made good use of it, and has clearly not been afraid of hardship. Few people would live and work somewhere like Darfur by choice. Also, while Chasing Chaos has no literary pretensions, it’s well-written. The beginning was immediately evocative for me, as I began my own international career in Sudan, albeit many years before. I could feel the extreme heat and hear the scraping of the zinc doors, and taste the very sweet tea and imagine the bleached-white sky at midday.And in general, I did like this book. Alexander is clear about the frustrations, and clear about their causes. She appears to be someone with values and common sense. She also accepts that while her business should not exist, it also cannot not exist, at least for now; and she is responsible and practical. Chasing Chaos is an honest and readable book about life at the sharp end of humanitarian aid. Despite some reservations, I strongly recommend it.

This is a great exposé of the international development industry/community. It does have a few annoyances to it, but I suppose any kind of memoir like this would. And to be fair, some of these annoyances are contextually important. Some reviewers have claimed that Alexander shouldn't have mentioned her love affairs. This is, however, a big deal for people who spend years and years overseas. We often find ourselves falling into a lot of short-term relationships that get rather steamy. And the parties that NGOs throw paralleled with the poverty around them is also an important revelation that she dwells on. I currently work in South Sudan and have been to some outrageously lavish NGO parties where I actually left in disgust - but I'm at the stage in my career where I'm a bit older than most of my colleagues (and manage some of them). I'll leave that part alone for the rest of the review.What she does get right, she gets right in a fantastic way. I appreciate this book for not being an all-out assault on the international development community. In my own blog, afterdevelopment.blogspot.com, I explore a lot of these issues. NGOs generally lack coordination, and Alexander goes into great detail about this when she discusses the tsunami response. There are a lot of duplications of efforts, distributions of unhelpful donations, and jobs given to international staff that would be better handled by host country nationals. The "do no harm" approach that NGOs swear to is often inadvertently broken.I would have appreciated it if she had explored the differences between emergency, recovery, and development a bit more thoroughly. This is a kind of emerging theme in the international development world, and I think an important one. Some NGOs are concerned with simply responding to humanitarian crises, while others try to establish or facilitate long-term resilience within communities and countries. In a way, her chapter on Sierra Leone talks about this in a social sense. But in terms of sweeping issues like food security, public health, and other more long-term issues, there is no real discussion here.I loved the book and couldn't put it down. I've been wanting to write a book like this myself, but I think I'll wait until I have a few more years of experience (even though I just hit the 10 year mark working in Ghana, Ethiopia, and South Sudan).Most of all, I want to say a big thank you to Alexander and to all humanitarian workers who sacrifice their time (and sometimes their lives) to make this world a better place. Because I know that we do, even though we are some of the most self-critical people in the world. Society at large doesn't show humanitarians enough respect or thank us enough. Cheers.

If you've ever wanted to save the world and wondered how (and how not) to do it, Chasing Chaos is the book to read. Chasing Chaos is neither an academic treatise nor a muckraking expose, and readers should not expect to find either prescriptions for or blanket condemnations of the current aid effort. The book is an extremely readable and engaging personal memoir that charts one young woman's education in the challenging, maddening, and ultimately heartbreaking world of humanitarian aid.The reader will learn a great deal about the ways that valiant aid workers like Jessica Alexander strive to confront some of the most difficult humanitarian situations of our time. In her years of work in the field, Alexander experienced a wide range of different aid scenarios and the book does an excellent job of revealing the particular complexities and challenges of each, giving the reader a compelling and thought-stimulating overview of the significant challenges that "doing good" poses for everyone concerned, and it does so in a way that is engrossing, sympathetic, and often quite funny.Readers will be drawn in by Alexander's personality and the way she vividly writes about her own development in the developing world, from wide-eyed ingénue to someone who is critical of many aspects of the aid effort, but also deeply hopeful about the difference that coordinated aid can make in people's lives. There will always be disasters, both natural and man-made, so you can read this book and be thankful that people like Jessica Alexander are willing to go to places that most of us would not want to visit, much less live, and marshal their intelligence, financial resources, and empathy in humanitarian service to some of the most dispossessed people on our fraught planet.

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